General conditions of sale

ARTICLE 1 – Legal notices

The terms and conditions of sale set out below constitute a sales contract between the purchaser of the online store and the company Arhomie, which manages all the services offered. They determine the rights and obligations of the parties in the context of the online sale of the Products offered by Arhomie.

This site is published by the company Arhomie, offering handmade candles and home fragrances.

  • SIRET: 99075634800019
  • Head office: 71 rue du colonel Fabien, 54310 Homécourt
  • Telephone: 06 60 41 41 88
  • Email: arhomieboutique@gmail.com
  • Website: www.arhomie.com (hosted on the Shopify platform)

The company can also be contacted via the form available on the website.

ARTICLE 2 – Legal warnings concerning the site

This website is intended for an audience that complies with current French and European regulations. All text, photos, graphics, and content are the exclusive property of Arhomie.

The buyer certifies on his honor:

  • be of legal age and have a valid means of payment,
  • that the legislation of his country authorizes access to the site and the purchase of products,
  • assume full responsibility for any misrepresentation.

ARTICLE 3 – Ordering terms

To place an order, the buyer must:

  1. Select products and add them to the basket,
  2. Check quantities, price and delivery costs,
  3. Enter your personal information and proceed to payment.

Once the order has been validated, the buyer receives a summary email specifying the nature, quantity and price of the products, as well as the delivery terms and times.

ARTICLE 4 – Prices

Prices are indicated in euros (€), all taxes included (VAT not applicable, art. 293B of the CGI), excluding delivery costs.

Arhomie reserves the right to change its prices at any time. Orders already validated will still be billed at the price indicated at the time of purchase.

ARTICLE 5 – Payment

Accepted payment methods:

  • Bank cards via Shopify Payments (Visa, Mastercard, American Express, etc.)
  • PayPal
  • Bank transfer
  • Cash or card for withdrawal (Click & Collect)

Payments are secure. Arhomie does not have access to banking information. If the transfer is not received within 10 days, the order will be canceled.

ARTICLE 6 – Delivery

  • Products are shipped within mainland France and, depending on conditions, internationally.
  • Orders are shipped via La Poste or Mondial Relay.
  • Delivery time is generally 3 to 7 working days after payment confirmation (excluding cases of force majeure or stock shortages).
  • Delivery costs are specified when ordering.
  • The risks associated with transport are assumed by Arhomie until actual delivery to the customer.

ARTICLE 7 – Right of withdrawal

In accordance with the law, the buyer has 14 days from receipt of the package to exercise his right of withdrawal, without justification.

  • Return costs are the responsibility of the customer.
  • Products must be returned in their original condition, unused and undamaged.
  • Personalized or custom candles cannot be returned.
  • In the event of a compliant return, the refund will be made within 14 days of receipt of the product by Arhomie.

ARTICLE 8 – Promotions and promo codes

Promotions are valid for the legal duration indicated and on the items indicated. Promo codes are only valid once per customer.

ARTICLE 9 – Legal guarantees

The buyer benefits from:

  • of the legal guarantee of conformity (2 years from delivery),
  • of the guarantee against hidden defects (article 1641 of the Civil Code).

Any complaints can be sent by email: arhomieboutique@gmail.com.

ARTICLE 10 – Responsibilities

  • The products comply with current French and European legislation.
  • For purchases outside France, it is the customer's responsibility to check the legislation of their country.
  • The photos and texts on the site are not contractual.
  • In the event of technical impossibility of accessing the site, Arhomie cannot be held liable.

ARTICLE 11 – Intellectual property

All texts, photos, illustrations and content on the site are the exclusive property of Arhomie or its partners.

Any total or partial reproduction is prohibited without prior authorization.

ARTICLE 12 – Disputes and mediation

These T&Cs are subject to French law.

In the event of a dispute, an amicable resolution can be sought from customer service.

Consumer mediator:

CNPM – MEDIATION – CONSUMPTION

  • Website: http://cnpm-mediation-consommation.eu
  • Address: 27 Avenue de la Libération, 42400 Saint-Chamond

In the absence of an amicable solution, any dispute will be submitted to the exclusive jurisdiction of the French courts.

ARTICLE 13 – Force majeure

The performance of Arhomie's obligations is suspended in the event of force majeure or an unforeseeable event preventing their fulfillment.